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Service Level Agreement (SLA)
An agreement
between a buyer and a seller or between
departments within an entity that defines the
level and quality of service that is to be
provided.
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Service/Services Contract
1. An agreement calling for a contractor’s time
and effort.
2. The furnishing of labor, time, or effort by a
contractor or supplier, which may involve to a
lesser degree, the delivery or supply of
products.
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Set-Aside
A procurement exclusively or partially
reserved for the participation of small or
minority business concerns or a special class
of contractors. See also: Goals, Contract
Goals.
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Set-Off
An agreement between two parties to
balance one debt against another or a loss
against a gain. May be used in construction
contracting to minimize the cost of change
orders or other unanticipated costs.
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Set-Up Cost
The cost incurred to change
machine tooling or to change the production
line to produce a different item or product.
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Settlement Conference
A pre-trial conference
conducted by a settlement judge or referee
and attended by representatives of the
opposing parties to reach a mutually
acceptable settlement of the matter in
dispute.
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Shall
Denotes the imperative in contract clauses
or specifications. See also: May.
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Shared Services
An intergovernmental
agreement for the provision of goods or
services that is commonly used by two or
more entities. The agreements are commonly
created to address economic and logistical
needs in an effective and efficient manner.
For example, when a municipal town
agreement allows multiple towns’ residents
access to an emergency medical services
(EMS) station that is shared across
organizations. See also: Intergovernmental
Contract.
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Shareware
Software that is initially distributed at
no cost to end users, after which a fee may be
charge for continued use or support. See also:
Freeware.
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Sharp Practice
1. An evasion and indirect misrepresentation
just short of actual fraud.
2. An unscrupulous practice that focuses on
short-term gains and ignores the long-term
implications for a business relationship.