Dictionary of Procurement Terms

1. Assurance that quality performance criteria contained within the contract is provided during contract delivery. 2. A contract administration process that assures technical performance that conforms to the quality performance criteria. 3. Specific to technology, a planned and systematic pattern of all actions necessary to provide adequate confidence that the product optimally fulfills customers’ expectations. When a new technology product is introduced, it may involve an alpha and beta testing. Faults are identified and fixed before the product is released commercially. See also: Monitoring.