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Year Created: 2023
Year Created: 2023
The document outlines the price structure, price review process, other contract requirements, and force majeure provisions for contracts between LRWRA and vendors. It specifies that vendors must notify LRWRA if they cannot meet cont…
Year Created: 2016
The document provides additional details and updates related to an RFP issued by the City of Tampa for a Customer Service Management Solution. It covers changes made post a pre-proposal conference, modifications to scope of services…
Year Created: 2016
The document provides a comprehensive overview of the Statement of Work for implementing and supporting a Customer Service Management Solution. It includes details on functional scope for both Successful Proposer-hosted and City of …
Year Created: 2016
The document outlines the Cloud Hosting Policy for the City of Tampa, effective from 9/15/2014. It emphasizes the importance of utilizing offsite hosting facilities for IT services like SaaS, PaaS, and IaaS. The policy includes mand…
Year Created: 2016
The document is a Request for Proposals (RFP) issued by the City of Tampa's Purchasing Department for a Customer Service Management Solution (System). It includes details about the submission process, a pre-proposal conference, dead…
Year Created: 2016
The document outlines the functional and non-functional requirements for a Customer Service Management Solution. It includes various response codes such as Standard Function, Provided in Next Release, Modification, Provided Through …
Year Created: 2016
The document is an attachment labeled as "Attachment F" and contains Cost Summary Forms. It emphasizes the importance of providing separate Cost Summary Forms for each proposed solution, whether hosted or non-hosted. The document al…
Year Created: 2016
The document is a Request for Proposal (RFP) for a Customer Request Management System (CRMS). It outlines the services to be provided by the Offeror, evaluation criteria for selection, and the selection process. The RFP includes det…
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