Competency Module: Relationship Management: Internal Customers and Suppliers

Competency badges form the building blocks of the Certificates Program. You get laser-focused learning in any of the individual competencies that make up the Public Procurement Competency Framework. Competency badges are given after completing any one of the 33 competency modules and successfully passing the assessment.

Course Availability:

View upcoming dates for this course.

September 17, 2024 - September 18, 2024
Competency Module: Relationship Management: Internal Customers and Suppliers (Member: Early) $356.00
Competency Module: Relationship Management: Internal Customers & Suppliers (Non-Member: Standard) $545.00
(prices valid until Jul 19, 2024)
Time: 8:00 AM - 5:00 PM Eastern Time
Instructor: Mrs. Marcheta E. Gillespie, NIGP-CPP, CPPO, C.P.M., FNIGP, CPPB, CPM
Level: Advanced Practitioner
Virtual Instructor-Led
December 5, 2024 - December 6, 2024
Competency Module: Relationship Management: Internal Customers and Suppliers (Member: Early) $356.00
Competency Module: Relationship Management: Internal Customers & Suppliers (Non-Member: Standard) $545.00
(prices valid until Oct 6, 2024)
Time: 8:00 AM - 5:00 PM Eastern Time
Level: Advanced Practitioner
Virtual Instructor-Led


The ongoing partnership among the procurement professional, stakeholder(s), and supplier communities is essential for the success of the entity as a whole. For Procurement, however, the ability to work strategically with critical parties through the incorporation of proactive analysis and tracking tools is the difference between reactive and proactive public procurement.


In order to successfully earn a digital badge, learners must:

  • Develop and manage a marketing plan to deliver information and resources to internal and external stakeholders
  • Train internal and external stakeholders, to development more effective relationships and create efficiencies in the procurement process.
  • Establish trust with stakeholders through open, transparent communications.
  • Clarify roles and responsibilities to create more effective interactions and decrease risk to the entity.
  • Create and monitor effective performance measures for managing stakeholder relations.
  • Foster customer service and build partnerships with internal and external stakeholders.

Intended Audience

This course is targeted to individuals who meet or exceed the following professional demographics:

  • Mid-level public procurement and central warehouse professionals who serve as senior buyers, managers, directors, or equivalent functions within their respective entities.
  • Non-procurement managers and supervisors who either provide procurement functions that support entity programs under delegated authority, or who already have a good understanding of basic procurement principles but wish to get more in-depth, hands-on training.
  • Professionals who are employed by local governing entities and special authorities (such as K-12 and higher education, publicly owned utilities, transportation providers, and other publicly funded or created entities) who either serve within or manage the procurement function.
  • Supplier managers and supervisors seeking to understand the public procurement function from a more in-depth holistic level, including the policies, standards, and procedures by which public entities must function.

Delivery Formats Available

Virtual Instructor-Led


(To schedule, contact

Contact Hours





Advanced Practitioner

Designed for public procurement professionals who have at least five years’ experience.


In-Person and Virtual  - 2 Days

NIGP-CPP Exam Alignment

Area 6: Leadership


Domain 5

Available in these learning formats...

 Virtual Instructor-Led

This format combines the best of in-person learning by offering live participation with instructors and peers.


Instructor led discussion style classroom setting for those who prefer focused learning with maximum in-person interactions with instructors and peers.

1/2 Day Course

This module must be scheduled in-person with an additional 1/2 day module. 

To schedule in-person, contact


Completion Requirements

In order to successfully complete the NIGP Competency Module, learners must:

  • Attend and participate in the entirety of the instructional event.
  • Complete the post-course evaluation survey available in Aspire.
  • Complete the final assessment examination with a score of 81% or higher.