Course

Competency Module: Relationship Management: Internal Customers & Suppliers

Name: Competency Module: Relationship Management: Internal Customers & Suppliers
Author: NIGP

Date: 08/21/2025 - 08/22/2025
Start Time: 8:00 AM Eastern Time
End Time: 5:00 PM Eastern Time
Hosted By: Tampa Bay Area Chapter of NIGP
Instructor: Mr. John Lee Robinson, NIGP-CPP, CPPO, CPSM, CPPB, C.P.M.
Director
Mr. John Lee Robinson, NIGP-CPP, CPPO, CPSM, CPPB, C.P.M.
1positiveleadership@gmail.com — Phone: 910-962-3154
John Robinson, CPSM, CPPO, C.P.M. CPPB is the Director of Purchasing for the University of North Carolina at Wilmington where he leads a Purchasing Team focused on best value procurement, process improvement, supply relationship management and customer engagement. Prior to his arrival at UNCW, John served as Director of Procurement for the Raleigh-Durham Airport Authority where he led a procurement transformation project taking the organization from a decentralized procurement operation to a centralized procurement and strategic sourcing operation. Additionally, prior to his arrival at RDU, John served as Director of Materials Management at the North Carolina State Ports Authority and Senior Procurement Agent with the Charlotte Mecklenburg School System. John served the first twelve years of his procurement career in the textile industry with J.P. Stevens & Company. John is also the President of 1 Positive Leadership, LLC, a Certified Coach, Trainer and Speaker with the John Maxwell Team, an instructor in Supply Chain and Procurement with the National Institute of Governmental Procurement and an ISM certified instructor for Certified Professional in Supply Management Prep. John specializes in leadership development, coaching and teaching; public/private sector supply chain, procurement and contracting; employee engagement, emotional intelligence; and development and building organizational success from the inside out accomplished through building collaboration and efficiency in business processes and developing individual knowledge and skills. With more than 28 years in supply chain operations of manufacturing and public sector, John brings working knowledge and academic knowledge to your operation. Holding a Master of Science Degree in Leadership, Bachelor of Science in Business, Certified Professional in Supply Management and Certified Purchasing Manager credentials from the Institute for Supply Management, and Certified Public Procurement Officer and Certified Professional Public Buyer credentials from the Universal Public Procurement Certification Council; John has invested in a career of personal and professional development focused on helping others succeed and achieve their goals.
Level: Advanced Practitioner
Format: Virtual Instructor-Led
Contact Hours: 16
CEUs: 1.6

Focus Areas:

Leadership
Relationship Management: Internal Customers & Suppliers

Enhancing relationship-building skills is crucial for personal growth in a professional setting. NIGP’s Competency Module: Relationship Management: Internal Customers & Suppliers is a self-paced, activity-based learning experience designed to broaden your perspective on stakeholder interactions. By mastering effective communication, trust-building, and understanding roles and responsibilities, you will excel in managing partnerships and enhancing procurement processes. This course equips you with the tools to elevate your performance measures, secure trust, and foster strong professional relationships, paving the way for advanced practitioner status in procurement.

Pricing:

Price	Cost	Begins	Ends
Competency Module: Relationship Management: Internal Customers & Suppliers (Member: Standard)	$465.00	06/23/2025	08/19/2025
Competency Module: Relationship Management: Internal Customers and Suppliers (Member: Early)	$372.00		06/22/2025
Competency Module: Relationship Management: Internal Customers & Suppliers (Non-Member: Standard)	$565.00		08/19/2025

Competency Module: Relationship Management: Internal Customers and Suppliers (Member: Early) $372.00
Competency Module: Relationship Management: Internal Customers & Suppliers (Non-Member: Standard) $565.00
(prices valid until Jun 22, 2025)

Spots available: 22

Objectives

Participants in this course can expect to become better equipped to develop positive relationships with all stakeholders and be able to:

Develop and manage a marketing plan to deliver information and resources to internal and external stakeholders
Train internal and external stakeholders, to development more effective relationships and create efficiencies in the procurement process.
Establish trust with stakeholders through open, transparent communications.
Clarify roles and responsibilities to create more effective interactions and decrease risk to the entity.
Create and monitor effective performance measures for managing stakeholder relations.
Foster customer service and build partnerships with internal and external stakeholders.

Intended Audience

This offering is targeted to individuals who meet or exceed the following professional demographics: 

Mid-level public procurement and central warehouse professionals who serve as senior buyers, managers, directors, or equivalent functions within their respective entities.  
Non-procurement managers and supervisors who either provide procurement functions that support entity programs under delegated authority, or who already have a good understanding of basic procurement principles but wish to get more in-depth, hands-on training.  
Professionals who are employed by local governing entities and special authorities (such as K-12 and higher education, publicly owned utilities, transportation providers, and other publicly funded or created entities) who either serve within or manage the procurement function.

Supplier managers and supervisors seeking to understand the public procurement function from a more in-depth holistic level, including the policies, standards, and procedures by which public entities must function.

Completion Requirements

In order to successfully complete the NIGP Competency Module, learners must:

Attend and participate in the entirety of the instructional event.
Complete the post-course evaluation survey available in Aspire.
Complete the final assessment examination with a score of 88% or higher.

Competency Alignment

This certificate is designed as an exercise-based experience and is tied to NIGP's Public Procurement Competency Framework. Upon completion of the certificate requirements, learners will have demonstrated the successful foundational knowledge, skills, and abilities in alignment with the following competencies:

Relationship Management

Miscellaneous

Payment Information

Register online with credit card
Register online and upload a Purchase Order
Register by fax and download the print & fax form

*FORM OF PAYMENT MUST ACCOMPANY REGISTRATION FORM FOR ORDER TO BE PROCESSED

Methods of Payment Accepted: Check (make checks payable to NIGP), Purchase Orders (via print and fax form or online), and Credit Cards (Master Card, Visa, and American Express).

If paying by check, please make check payable to NIGP and send payment to:
NIGP, Attn: Seminar Registration
12007 Sunrise Valley Drive, Suite 110
Reston, VA 20191

Local Contact

Name:	Amy Flack
Phone:	727-791-2353
Email:	aflack@tampabaywater.org

Sessions

August 21, 2025

Competency Module: Relationship Management: Internal Customers and Suppliers

August 21, 2025
Competency Module: Relationship Management: Internal Customers and Suppliers

Cancellation Policy

Registration and payment must be received 24 hours prior to the course start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 24 hours of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information.

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