A critical role that procurement practitioners serve is benefitting a procurement entity through optimal communication with clients. Practitioners must understand how to build trust and ensure clarity among stakeholders.
In order to successfully earn a digital badge, learners must:
- Identify strategies to build trust and credibility with internal clients.
- Demonstrate emotional intelligence effectively manage difficult situations.
- Demonstrate active listening and questioning techniques to clearly understand client needs.
- Recognize formal and informal power structures
- Identify meeting preparation strategies.
- Select appropriate communication methods to ensure clarity among the stakeholders.
- Identify techniques to resolve conflict among stakeholders.
- Appropriately respond to client questions, requests, and issues.
Designed to promote applicable experiences for practitioners working in the public sector, NIGP’s Pathways competency courses empower learners with the ready-to-implement actions they need to succeed in public procurement. This introductory course is designed for:
- Public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.
- Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.
- Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.
Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.