Pathways

Competency Module: Internal Customers: Advice and Expertise

Competency badges form the building blocks of the Certificates Program. You get laser-focused learning in any of the individual competencies that make up the Public Procurement Competency Framework. Competency badges are given after completing any one of the 33 competency modules and successfully passing the assessment.

Course Availability:

View upcoming dates for this course.

October 13, 2021
Competency Module: Internal Customers: Advice and Expertise (Member: Standard) $310.00
Competency Module: Internal Customers: Advice and Expertise (Non-Member: Standard) $410.00
(prices valid until Oct 7, 2021)
Time: 8:00 AM - 5:00 PM Eastern Time
Instructor: Mr. John Lee Robinson, NIGP-CPP, CPPO, CPSM, CPPB, C.P.M.
Level: Foundation
Virtual Instructor-Led
April 18, 2022
Competency Module: Internal Customers: Advice and Expertise (Member: Standard) $310.00
Competency Module: Internal Customers: Advice and Expertise (Non-Member: Standard) $410.00
(prices valid until Apr 12, 2022)
Time: 8:00 AM - 5:00 PM Eastern Time
Instructor: Mr. John Lee Robinson, NIGP-CPP, CPPO, CPSM, CPPB, C.P.M.
Level: Foundation
Virtual Instructor-Led

Description

A critical role that procurement practitioners serve is benefitting a procurement entity through optimal communication with clients. Practitioners must understand how to build trust and ensure clarity among stakeholders. 


Objectives

In order to successfully earn a digital badge, learners must:

  • Identify strategies to build trust and credibility with internal clients.
  • Demonstrate emotional intelligence effectively manage difficult situations.
  • Demonstrate active listening and questioning techniques to clearly understand client needs.
  • Recognize formal and informal power structures
  • Identify meeting preparation strategies.
  • Select appropriate communication methods to ensure clarity among the stakeholders.
  • Identify techniques to resolve conflict among stakeholders.
  • Appropriately respond to client questions, requests, and issues.

Intended Audience

Designed to promote applicable experiences for practitioners working in the public sector, NIGP’s Pathways competency courses empower learners with the ready-to-implement actions they need to succeed in public procurement. This introductory course is designed for:

  • Public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.
     
  • Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.
     
  • Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.
     
  • Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function. 

Delivery Formats Available

Virtual Instructor-Led

In-Person

(To schedule, contact events@nigp.org)

Contact Hours

7.5

CEUs

0.8

Level

Foundations

Designed for public procurement professionals who are new to the profession or have 1-5 of experience.

Length

In-Person and Virtual - 1 Day

NIGP-CPP Exam Alignment

Area 2: Policy, Legislation & Program Oversight

UPPCC BoK-C

Domains 1, 2 and 6

Available in these learning formats...

 Virtual Instructor-Led

This format combines the best of in-person learning by offering live participation with instructors and peers.


  In-Person

Instructor led discussion style classroom setting for those who prefer focused learning with maximum in-person interactions with instructors and peers.

1 Day Course

To schedule in-person, contact events@nigp.org

 

Completion Requirements

In order to successfully complete the NIGP Competency Module, learners must:

  • Attend and participate in the entirety of the instructional event.
  • Complete the post-course evaluation survey available in Aspire.
  • Complete the final assessment examination with a score of 80% or higher.