Managers who lead and manage through coaching—providing encouragement, feedback, and support—are more successful in "working through others." This brief course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.
Upon successful completion of this course participants will be able to:
- Explain how coaching employees is a vital part of managing in any organization
- Distinguish between managerial coaching, executive coaching, and personal coaching
- Identify the triggers for coaching and recognize characteristics of coachability
- Describe the five-step coaching process
- Explain the SMART technique of goal setting
- Explain the USED and GROW models for coaching
- Discuss the monitoring and follow-up coaching process
- Explain the differences between mentoring and coaching
This course is targeted to individuals who meet or exceed the following professional demographics:
- Mid-level public procurement and central warehouse professionals who serve as senior buyers, managers, directors, or equivalent functions within their respective entities.
- Non-procurement managers and supervisors who either provide procurement functions that support entity programs under delegated authority, or who already have a good understanding of basic procurement principles but wish to get more in-depth, hands-on training.
- Professionals who are employed by local governing entities and special authorities (such as K-12 and higher education, publicly owned utilities, transportation providers, and other publicly funded or created entities) who either serve within or manage the procurement function.
- Supplier managers and supervisors seeking to understand the public procurement function from a more in-depth holistic level, including the policies, standards, and procedures by which public entities must function.