Upon successful completion of this course participants will be able to:
- Explain how coaching employees is a vital part of managing in any organization
- Distinguish between managerial coaching, executive coaching, and personal coaching
- Identify the triggers for coaching and recognize characteristics of coachability
- Describe the five-step coaching process
- Explain the SMART technique of goal setting
- Explain the USED and GROW models for coaching
- Discuss the monitoring and follow-up coaching process
- Explain the differences between mentoring and coaching