artificial_intelligence_for_citizen_services.pdf

The document delves into the utilization of artificial intelligence (AI) in citizen services and government, highlighting its various applications like answering inquiries, managing documents, routing requests, translating, and drafting. It underscores the benefits of AI in enhancing efficiency, reducing administrative tasks, and improving citizen interaction. Strategic deployment is essential for realizing these advantages, especially as government agencies encounter obstacles in updating their systems. Integrating AI has the potential to elevate citizen satisfaction and service provision.