SaaS Info.docx

The document discusses key provisions in a Software as a Service (SaaS) contract, emphasizing the importance of addressing uptime, service standards, related remedies, and data security. It explains that SaaS agreements are service contracts, not software licenses, and highlights the need for a service level agreement (SLA) to guarantee service performance. The SLA should cover uptime, response times, fix times for reported problems, and remedies for service failures. The document also touches on the significance of data management and security in SaaS deals, outlining key considerations for customers entering into SaaS contracts.