Customer Service Management Solution Adden 1.pdf

The document provides additional details and updates related to an RFP issued by the City of Tampa for a Customer Service Management Solution. It covers changes made post a pre-proposal conference, modifications to scope of services, technology terms and conditions, proposer submittals, and evaluation of proposals. The addendum clarifies various requirements such as user roles, historical data, software licensing, implementation timeline, real-time information provision, phased approach options, and integration with specific systems. It also addresses vendor inquiries regarding the RFP, including information on the evaluation committee, selection process, and vendor consultation. The document outlines the city's preferences, requirements, and procedures for proposal submission and participation in the evaluation process.