14038D Collection Agency Services AR Tax Utility.pdf

The document is a Request for Proposal (RFP) from the City of Dayton, Ohio, seeking collections agencies for delinquent accounts. It outlines the types of accounts to be collected, such as Accounts Receivable, income tax, and utility bills. The RFP details the scope of work, including collection processes, compliance measures, security and risk mitigation methods, and requirements for handling legal, bankrupt, and other accounts. The evaluation criteria for selecting a vendor are also specified, focusing on cost, collection process description, previous experience, compliance measures, security, training, and local business certification. The RFP emphasizes the need for compliance with the Fair Debt Collection Practices Act (FDCPA), record security, and audits. It also addresses the handling of payments, legal accounts, bankrupt accounts, and the withdrawal of accounts from the collection agency. The document provides a comprehensive overview of the expectations and requirements for potential vendors interested in working with the City of Dayton.