SOP 4 Performance Metrics1.pdf

The document outlines the importance of performance metrics in public procurement practices. It defines performance metrics as measurements used to assess performance standards and emphasizes the need for metrics aligned with strategic goals. The document categorizes metrics into input, output, outcome, and efficiency metrics, each serving a specific purpose in evaluating procurement performance. It also discusses the significance of setting performance targets and tracking recommended metrics such as cost savings, supplier development, supplier performance, internal procurement efficiency, and employee retention. Evaluating metrics involves assessing their relevance, accuracy, simplicity, cost-effectiveness, and comparability over time. Overall, the document stresses the critical role of appropriate performance metrics in performance measurement and management within procurement processes.