NSITE DOCUMENT

Customer_Service_Management_Solution_(System)_-_Attachment_E(1).xlsx

  • Library: Purchissues
  • Year Created: 2016
  • File Type: XLSX
The document outlines the functional and non-functional requirements for a Customer Service Management Solution. It includes various response codes such as Standard Function, Provided in Next Release, Modification, Provided Through Reporting or Query Tool, Third Party Software Required, and Cannot Meet Requirement. The functional category "OTHER" lists specific business requirements related to business tracking, due date tracking, record retention based on schedules, status tracking, email verification, surveys for citizen information, workflow creation based on citizen interactions, and handling Public Records Requests.
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