Strategic Plan 2016-2020.pdf

The PDF document details strategic objectives, goals, and initiatives for different departments in the organization. It covers plans related to finance, customer service, employee engagement, innovation, process improvement, growth, safety, security, and procurement. Each section outlines specific actions, outcomes, responsible parties, and deadlines for achieving the goals. The document focuses on enhancing employee engagement, customer service, innovation, financial processes, safety culture, and procurement practices.