A12 Merchant Card Questionnaire.docx

The document is a Merchant Services Questionnaire consisting of several sections. It covers Processor Overview, Technical Capabilities, Customer Service, Payment Card Industry Data Security Standards, Reporting, and Implementation & Training. The questionnaire requests information on credit card payment processing, technical capabilities for transaction processing, system availability, chargeback resolution, customer support team description, PCI-DSS compliance status, reporting details, and merchant training processes. It also inquires about the ability to process transactions with existing equipment, service levels for system availability, escalation processes for problem resolution, and the delivery of reconciliation reports. Additionally, it seeks details on PCI compliance support, merchant training programs, and industry-related rule dissemination.