Performance Evaluation - Product and Services.doc

The document is a memorandum from the General Services Department of the Town of Collierville regarding the completion of a Vendor Performance Report for a specific contract. It outlines the guidelines for completing the report, including when it should be done, who should complete it, and how contractors should be rated. The document provides a detailed explanation of the numeric ratings system used to evaluate vendor performance, ranging from unsatisfactory to excellent. It also includes instructions on how the completed report should be handled, including review and signature processes. Additionally, the document specifies that if a contractor disputes the report results, a meeting will be coordinated to address concerns. The report includes categories such as quality of service, timeliness, business relations, customer satisfaction, and contractor personnel, with space for comments and an overall average rating. The report concludes with a section asking whether the contractor would be used again, along with space for additional comments and corrective actions taken if necessary.