Customer Service Management Solution Attachment G.doc

The document outlines the Cloud Hosting Policy for the City of Tampa, effective from 9/15/2014. It emphasizes the importance of utilizing offsite hosting facilities for IT services like SaaS, PaaS, and IaaS. The policy includes mandatory terms and conditions for service providers, such as having an information security program, protecting city data, conducting criminal background checks on staff, and complying with public records laws. It also covers clauses related to data security, breach notifications, data disposal, audits, system changes, and subcontracting. The document stresses the City's ownership of data, security requirements, and the need for transparency and cooperation between the City and service providers.