Customer Service Management Solution Attachment D.doc

The document provides a comprehensive overview of the Statement of Work for implementing and supporting a Customer Service Management Solution. It includes details on functional scope for both Successful Proposer-hosted and City of Tampa-hosted solutions, covering areas like Customer Communications Management and Service Management. The document also addresses project management requirements, communication strategies, infrastructure configuration, gap analysis, system/application configuration, testing procedures, training plans, and post-implementation support. It highlights the importance of detailed documentation, deliverables, and collaboration between the Successful Proposer and the City of Tampa during the implementation process.