Exhibit A -Scope of Services 9-14-12Issued.pdf

The document is an agreement outlining the Scope of Services for an Employee Shuttle Service provided by a company at an airport. It covers operational requirements, designated areas, procedures, personnel needs, shuttle bus ownership, maintenance, communication equipment, and equipment specifications. The agreement details the company's responsibilities in operating the shuttle service, maintaining staffing levels, training programs, driver requirements, equipment installation, communication systems, and shuttle bus maintenance. It also includes guidelines for employee conduct, customer service, and complaint handling.