Bid Packet - Inmate Calling Service.pdf

The document provides a comprehensive guide for vendors seeking to offer inmate communication services to a city. It covers various sections including vendor background, certification, additional features, implementation, training, support, maintenance, and cost proposals. Vendors are required to address specific aspects like regulatory compliance, complaint history, installation plans, equipment maintenance, and billing processes. Detailed responses with timelines, cost breakdowns, and compliance information are essential for consideration in the evaluation process.