Performance Evaluation For Proposals or Services 11-13-14.docx

The document is a performance evaluation form for a supplier providing services. It includes sections for evaluating performance elements such as quality, support, and customer service. Each element is rated on a scale from N/A (Not Applicable) to U (Unsatisfactory), with additional options for Outstanding, Above Average, Satisfactory, and Marginal. Specific criteria are provided for each performance element, including conformity with specifications, technical expertise, accuracy and timeliness of changes, efficiency of training, responsiveness to questions, meeting agreement expectations, timeliness of responses, knowledge of services, clarity of warranty information, and responsiveness to warranty service requests. The form aims to assess the supplier's performance comprehensively across various aspects of service provision.