RFP 14-06-13 Customer Relationship Management System.pdf

The document is a Request for Proposal (RFP) for a Customer Request Management System (CRMS). It outlines the services to be provided by the Offeror, evaluation criteria for selection, and the selection process. The RFP includes details such as project plan guidelines, project timeline, project approach, evaluation criteria like background and experience, reasonableness of proposed fee, responsiveness to RFP requirements, and the Offeror's ability to provide the required services. The selection process involves negotiations with selected Offerors and awarding the contract to the most advantageous proposal. Additionally, the document covers information on the contract to be awarded, miscellaneous provisions like ownership of material, protests, and compliance requirements related to ethics, conflict of interests, insurance, and laws.