Supplier Complaint Process.pdf

The document outlines a Supplier Complaint Process that involves addressing issues with suppliers, conducting formal in-person meetings with procurement, documenting occurrences, identifying root causes of problems, and following a structured dispute resolution process. It emphasizes communication between end users, procurement, and suppliers to resolve issues effectively. The process includes steps such as documenting complaints, requesting explanations from suppliers, issuing warnings if necessary, and potentially terminating contracts if issues persist. The document provides a clear framework for handling supplier complaints and ensuring that corrective actions are taken when needed.