Vendor Performance Rating.pdf

The PDF document is a KCDC Vendor Performance Rating form used to report exceptional or unsatisfactory vendor performance to the Purchasing Division. It includes sections for detailing the nature of the report, vendor response, exceptional performance, and resolution. The form requires completion within five working days after receipt and emphasizes the importance of prompt response. It also outlines various categories for reporting vendor performance, such as poor delivery, failure to meet specifications, poor customer service, exceptional service, and more. Additionally, it includes options for resolution outcomes, such as complaint withdrawal, equipment performance correction, vendor commendation, and others. The form serves as a tool to assess and address vendor performance for potential rating adjustments or vendor removal.