EOWC_EBPP_Requirement(0629) (8).docx

The East Orange Water Commission (EOWC) in New Jersey is seeking proposals from vendors to enhance their bill presentment and payment options for approximately 9,400 customers. They are transitioning to a new customer information and utility billing software system provided by Northstar. The selected vendor will need to deliver a turn-key solution including installation, implementation, training, and ongoing support. The project is expected to start by August 1, 2017, and be completed by October 1, 2017. The vendor must meet various requirements such as providing a single platform solution, integrating with Northstar CIS, offering 24/7 payment processing, and ensuring PCI data security compliance. The selection process involves evaluating proposals based on factors like cost, experience, and responsiveness to EOWC's needs. Interested vendors must submit their responses by July 14, 2017, for consideration.