Utah purchasingservicelevelagreement.docx

The document is a Service Level Agreement (SLA) between the Division of Purchasing and another party, outlining the procurement services provided, response times, responsibilities, and processes for requesting services. It covers the period from July 1 to June 30 and includes contact information for key personnel. The services scope includes processing requisitions, conducting procurements, and executing contracts. The Division agrees to collaborate on purchasing procedures and support the other party's operations. Roles and responsibilities are defined for both parties, emphasizing the need for cooperation and timely responses. Requests for service can be made via phone or email during business hours, with specific response times outlined. Pricing for the services covered in the SLA is stated as being cost-free. Regular reporting, reviewing, and auditing of the SLA are required, with an annual review scheduled. The document owner is responsible for facilitating reviews, and the SLA will be accessible on the Division of Purchasing website.