SacCountySLA.pdf

The document is an agreement between the Department of Technology (DTECH) and the Department of General Services, Contract & Purchasing Services Division (CAPSD) for procurement services. It outlines the scope of services, term of the agreement, payment terms, notice procedures, compliance with laws, governing laws and jurisdiction, record-keeping requirements, indemnification clauses, insurance obligations, amendment procedures, and termination conditions. The agreement includes details on the services to be provided by CAPSD, the role of a Senior Contract Services Officer (CSO), reporting structure, work location, and responsibilities. It also specifies the procedures for annual reviews, termination notices, and amendments to the agreement.