SOP 2 Performance Measurement1.pdf

The document outlines the importance of performance measurement in public procurement practices. It emphasizes the need for a system that assesses progress towards strategic plan goals. The performance measurement process involves establishing criteria based on strategic planning goals to determine the quality and results of procurement activities. Methods such as performance reviews, benchmarking, and performance indicators are suggested for measuring procurement performance. Planning performance measures involves obtaining input from stakeholders, ensuring simplicity and relevance of measures, and utilizing measures in decision-making. The document also discusses assessing performance at various levels within procurement, including individual, group, organizational, and supplier performance. Areas to be assessed using performance measurement include customer satisfaction, timeliness, quality, effectiveness, and efficiency. The Performance Measurement System is linked to the Performance Management Program and is based on metrics tied to strategic plan goals and objectives to ensure progress is measured and managed effectively.