Letter to UniFirst RE Service Issues.docx

The City of Grand Rapids has been experiencing issues with the uniform rental services provided by UniFirst Corporation. The main problems include missing uniforms and uniforms not being laundered properly. Several meetings have been held to address these concerns, with resolutions suggested and implemented by UniFirst. The City has outlined a process for resolving disputes, including warnings and possible contract termination if issues persist. To address the ongoing problems, the City is implementing an internal inventory tracking system for all departments for a 30-day period starting May 1. UniFirst is required to achieve a 99% uniform delivery rate and at least a 90% cleaning rate on their uniforms during this period. If these expectations are met, the contract will continue with continued monitoring. However, if delivery and cleanliness rates fall below the specified levels in any following month, the contract with UniFirst will be terminated.