Purchasing Dept Customer Survey (May 2006).doc

The Purchasing Department has initiated a Customer Service Survey for the fiscal year 2006 to gather feedback from County staff on their experiences with the department. The survey aims to assess the level of customer service provided by the Purchasing Department and identify areas for improvement. County departments are requested to complete the survey by a specified deadline and provide ratings and comments on various aspects of their interactions with the Purchasing Department. The survey covers topics such as staff courtesy, response times to inquiries, processing of purchase orders, staff knowledge, website usability, assistance with vendor problems, and overall satisfaction. Participants are encouraged to offer additional comments and can request a follow-up call from a specific staff member if needed. The Purchasing Department values the input from County staff to enhance their service delivery and meet departmental purchasing needs effectively and efficiently.