DOCUMENT

POL - Customer Services Questionnaire - Purchasing Department 2003

  • YEAR CREATED: 2003
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a customer service questionnaire from the Purchasing Department of the City of Lubbock. The department is seeking feedback from their customers in order to evaluate and improve their level of service. The questionnaire consists of ten questions that cover various aspects of the department's service, such as staff availability, application of policies and procedures, problem-solving, timeliness of service, courtesy and tact, thoroughness of answers, and listening and responsiveness. Customers are also asked to rate the quality of commodities/services purchased. The questionnaire provides space for customers to explain any areas of improvement they feel are needed and to provide the names of staff members who assisted them. The completed questionnaire is to be returned to the Purchasing Department.
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