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Document
Establishing an Effective Supplier Diversity Program
Year Created: 2022
DOCUMENT
POL - Award - OA4 Vendor Performance Feedback Evaluation
- ENTITY TYPE: City/Township
- TYPE OF DOCUMENT: POL - Policies/Procedures
- Management
- Policies and Procedures
The document is a Supplier Evaluation/Performance Update Form used by the Department of General Services in the City of Los Angeles. The form is used to assess the performance of suppliers and gather feedback on various aspects of their service.
The form begins with sections for department information, including the department name, name and title of the evaluator, and contact details. It then moves on to supplier information, where the supplier's name, contact person's name, phone number, and contract/purchase order number are recorded. The date of the incident is also noted.
The form consists of six sections, each addressing a different aspect of the supplier's performance.
1. Timeliness of Delivery: The evaluator is asked to rate whether the delivery of goods was within the scope of the contract or purchase order terms. If there were problems, the evaluator is required to describe them and rate their severity on a scale of 1 to 10.
2. Quality of Service/Goods Supplied: The evaluator is asked to rate whether the quality of goods supplied or the service provided was within the scope of the contract or purchase order terms. If there were problems, the evaluator is required to describe them and rate their severity on a scale of 1 to 10.
3. Accuracy of Quantity Supplied: The evaluator is asked to rate whether the quantity of goods supplied was within the scope of the order. If there were problems, the evaluator is required to describe them and rate their severity on a scale of 1 to 10.
4. Accuracy of Billing: The evaluator is asked to rate whether the prices and quantities on the invoice were accurate. If there were problems, the evaluator is required to describe them and rate their severity on a scale of 1 to 10.
5. Supplier Attitude: The evaluator is asked to rate the supplier's attitude as either good or not. If there were problems, the evaluator is required to describe them and rate their severity on a scale of 1 to 10.
6. Safety Issue: The evaluator is asked to indicate whether there were any safety issues. If yes, they are required to describe them and rate their severity on a scale of 1 to 10. Immediate action is mentioned to be taken for safety issues.
The form concludes with a section for additional comments and a section for the Supply Services Division to review and forward the form for a hearing if necessary. The form also includes a complaint level rating scale from 1 to 10, with 1 being minor problems and 10 being major problems.