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Document
RFQ 25-30 Towing, Storage and Disposal Final.pdf
Year Created: 2025
DOCUMENT
RFP - Customer Request Management System, City, 2014
- YEAR CREATED: 2014
The document is a request for proposal (RFP) for a Customer Relationship Management (CRM) system. The document outlines the requirements and evaluation criteria for selecting a vendor to provide the CRM system. The proposal should include a transmittal letter, management overview, and a description of the vendor's experience in providing similar services. The vendor should also provide information about their capabilities and skills, including software development methodology, testing methodology, software support organization, and personnel qualifications. The document also specifies the services to be provided, including the project plan, system description, technical requirements, data modeling, deliverable products, software documentation, training approach, support services, conversion services, and installation services. The document concludes with the evaluation criteria, which include the vendor's background, education, experience, the reasonableness/competitiveness of their proposed fee, and any additional benefits they can offer to the City. It is important to note that while the City is not bound to select the vendor who proposes additional benefits, it is a factor that will be considered during the evaluation process.