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Document
25-019V Charter Bus Services RFP.pdf
Year Created: 2025
DOCUMENT
RFP - Billings and Collections Services for Emergency Medical Services (EMS), City - 01-05-16
This document is a Request for Proposal (RFP) for billing and collections services for emergency medical services (EMS) in the City of Roanoke. The document outlines the requirements and expectations for the successful offeror, including the provision of various reports, compatibility with the city's finance and fire-EMS database systems, compliance with HIPAA regulations, and the maintenance of a telephone support line for patients and the city. The successful offeror is also responsible for appropriate follow-up on accounts as they move through various phases of the billing and collections process. This includes appealing denied claims and pursuing appeals through different levels. The offeror must also provide reports on appealed accounts. The document mentions the electronic transfer of Medicare and Medicaid funds into the city's designated bank account and the daily deposit of paper checks. Additionally, the successful offeror must come to a mutual agreement with the Department of Finance on business procedures, including the format and layout of customer correspondence and the length of time for billing and carrying unpaid patient accounts before turning them over to the city for collection.