DOCUMENT

POL - OA4 Performance Based Contracting Example 2008

  • YEAR CREATED: 2008
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document provides information about competitive sealed proposals (RFPs) and the planning and preparation involved in creating a Scope of Work (SOW). It discusses two approaches to SOW - performance-based and design-based. The performance-based approach focuses on describing duties and desired outcomes, allowing flexibility for the offeror to provide details of the methodology. Examples of performance-based SOWs are provided, such as reducing complaints from boat owners on concession service hours and staffing levels. The document also emphasizes the importance of asking questions to the end-user to develop a task list and identify responsibilities, skill levels, and service locations. The design-based approach to SOW describes duties, required results, and how tasks will be accomplished. Examples of design-based SOWs are given, such as operating concession services 7 days a week with specific staffing requirements or providing training on resume and interview skills for successful employment. The document also includes a case study example of developing a training program for interpreters with a focus on medical, mental health, and legal terminology. The purpose is to recruit, train, and place 25 community interpreters with expertise in these areas. The activities, requirements, and deliverables of the program are outlined, including the need for instructors with a minimum of a Master's level education and the provision of monthly progress reports and certificates for graduates. The document also mentions state-supplied items and reference documents related to the program.
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