DOCUMENT

MODL - OA4 Customer Service Program Example v4 2008

  • YEAR CREATED: 2008
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: MODL - Model, Templates
The document is a customer service survey from the Arizona Department of Administration State Procurement Office. The survey asks customers to rate their satisfaction with various aspects of the procurement process, including solicitation and contract creation, contract administration, and staff responsiveness and competence. Customers are asked to rate their overall satisfaction, as well as specific aspects such as completeness, responsiveness, availability, professionalism, and timeliness. The survey includes an 8-point rating scale, with 8 being excellent and 1 being unsatisfactory. Customers are also given the opportunity to provide comments. The document includes contact information for returning the survey.
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