DOCUMENT

MODL - OA4 Customer Service Program Example 2008

  • YEAR CREATED: 2008
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: MODL - Model, Templates
The document is a customer service survey from the Arizona Department of Administration State Procurement Office. The survey is focused on procurement technical assistance. The survey asks the customer to rate their level of satisfaction with various aspects of the service they received, including completeness, responsiveness, competence, availability, professionalism, timeliness, and overall satisfaction. The customer is asked to rate each aspect on an 8-point scale, with 8 being excellent and 1 being unsatisfactory. The survey also provides space for the customer to leave comments. The completed survey is to be returned to the Management Services Division.
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