DOCUMENT

MODL - OA4 Customer Service Program Example 2008

  • YEAR CREATED: 2008
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: MODL - Model, Templates
The document is a customer service survey form from the Arizona Department of Administration State Procurement Office. The survey is specifically related to procurement technical assistance. The form asks the customer to rate their level of satisfaction on an 8-point scale for various aspects of the service provided. These aspects include the completeness of assistance, responsiveness of staff, competence of staff, availability of staff, professionalism of staff, timeliness of completion, and overall satisfaction. The customer is also given the option to provide comments. The completed survey is to be returned to the Management Services Division of the Arizona Department of Administration.
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