DOCUMENT

POL - Procurement Customer Satisfaction Questionnaire 2001

  • YEAR CREATED: 2001
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a customer satisfaction questionnaire from the Department of Procurement Management. The questionnaire asks the customers to rate the performance of various divisions within the department based on their responsibilities. The divisions mentioned in the questionnaire are the Bids and Contracts Division, ADPICS (Advanced Purchasing Inventory Control System) Responsibilities, RFP (Request for Proposal) Unit Responsibilities, and A&E (Architecture and Engineering) Unit Responsibilities. For each division, there are multiple statements related to their knowledge, helpfulness, responsiveness, and adherence to policies and procedures. Customers are asked to rate each statement on a scale of 1 to 5, with 1 signifying agreement and 5 signifying disagreement. The statements cover areas such as knowledge of available goods and services, knowledge of suppliers and markets, knowledge of policies and legal requirements, assistance with acquiring documents, sound judgment in decision-making, responsiveness to communication, accessibility to user agencies, and timely response to requisition requests. The purpose of the questionnaire is to gather feedback from customers regarding the performance of the Procurement Management department in 2001. The ratings provided by the customers will help assess the department's strengths and areas for improvement in order to enhance customer satisfaction.
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