DOCUMENT

POL - Central Purchasing Office Performance Measures 2009

  • YEAR CREATED: 2009
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document provides information about various performance measures for the Central Purchasing Office. Performance Measure 1 focuses on awarding purchase orders and contracts exceeding $30,000 using competitive sealed bidding procedures within an average of 45 days after receiving the requisition from the budget holder. The efficiency is measured by calculating the number of days taken from requisition to contract award, while the quality is determined by identifying the number of purchase orders and contracts that exceeded the 45-day timeframe. The outcome is reported as the percentile compliance with the objective. Performance Measure 2 aims to award purchase orders and contracts in full compliance with applicable laws, regulations, and policies. The output includes awarding contracts for spot purchases, requirements contracts, and centralized purchase orders. The efficiency is measured by identifying the number of purchase orders and contract awards that did not comply with the relevant laws, regulations, and policies. The quality is determined by finding the number of purchase orders and contracts that needed to be amended due to noncompliance. The outcome is reported as the percentile compliance with the objective. Performance Measure 3 focuses on awarding purchase orders and contracts exceeding $30,000 using competitive negotiation procedures within an average of 120 days after receiving the requisition from the budget holder. The efficiency is measured by calculating the number of days taken from requisition to contract award, while the quality is determined by identifying the number of purchase orders and contracts that exceeded the 120-day timeframe. The outcome is reported as the percentile compliance with the objective. Performance Measure 4 aims to award purchase orders and contracts less than $30,000 using unsealed competitive bidding procedures within an average of 30 days after receiving the requisition from the budget holder. The efficiency is measured by calculating the number of days taken from requisition to contract award, while the quality is determined by identifying the number of purchase orders and contracts awarded using unsealed competitive bidding procedures that exceeded the 30-day timeframe. The outcome is reported as the percentile compliance with the objective. Performance Measure 5 focuses on maintaining 80% customer satisfaction based on an annual survey for purchasing services. The output includes listing all purchase orders and contracts awarded. The efficiency is determined by calculating the customer satisfaction rate based on the annual survey, while the quality is determined by identifying the percentage of customer satisfaction in the categories of excellent, good, fair, and poor. The outcome is reported as the percentile of customer satisfaction survey for the categories of excellent and good, with the objective being to meet the standard set.
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