DOCUMENT

POL - WORD- Client Survey - 2007- 2008 2008

  • YEAR CREATED: 2008
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a comparison report of the results from a Public Agency Satisfaction Survey conducted in 2007 and 2008. The survey aimed to assess the satisfaction levels of states and state agencies with the quality of service provided by the agency. The report includes the results for various aspects of the agency's performance, such as overall satisfaction, communication, accessibility, responsiveness, solutions provided, quality of goods and services, professionalism of staff, performance of administrative support staff, ability to work as partners, and performance of purchasing/buying personnel. For each aspect, the report provides the count and percentage of respondents for each rating category, such as extremely dissatisfied, dissatisfied, neutral or N/A, satisfied, and extremely satisfied. The percentages are calculated based on the sample of respondents who answered the specific question and the total sample size. Overall, the report shows that the majority of respondents were satisfied with the quality of service provided by the agency. However, there were areas for improvement identified, such as communication, accessibility, responsiveness, and the ability to provide effective solutions to problems and complaints. The quality of goods and services procured for departments was generally rated as good. The professionalism and courtesy of staff were rated positively, with a majority of respondents considering them to be professional and courteous. The performance of administrative support staff and purchasing/buying personnel also received positive ratings, with a majority of respondents being satisfied. In summary, the report provides an overview of the satisfaction levels of states and state agencies with the quality of service provided by the agency, highlighting areas of strength and areas for improvement.
MEMBERS ONLY DOWNLOAD
Advertisement

Similar Documents

Document
Evaluation Committee Rules of Conduct
Year Created: 2025
Document
ART - award-innovation-winner 2010
Year Created: 2010
Document
ART - Book Review - Government Procurement Management 2001
Year Created: 2001