DOCUMENT

POL - Purchasing Division Customer Service Survey 2008

  • YEAR CREATED: 2008
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a customer service survey for the Purchasing Division. The survey asks customers to rate their satisfaction with various aspects of the service provided by different sections within the division, including the Negotiation (RLI/RFP) function, the Construction function, and the Purchasing Electronic Applications (Advantage, PMIS). Customers are asked to rate factors such as staff knowledge, courtesy, cooperation, procedures, response time, service quality, convenience, and website services. The survey also includes questions about overall satisfaction, changes in service level, recommendations for improvement, and final comments. The document provides instructions for comments required for different response categories. The purpose of the survey is to gather feedback from customers in order to improve the performance of the Purchasing Division.
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