DOCUMENT

POL - Expectations for Suppliers, Public Housing Authority, 2017

  • YEAR CREATED: 2017
The document outlines the expectations that KCDC (the organization) has for its suppliers. KCDC expects suppliers to be informed and diligent in providing pricing, meaning they should thoroughly read and understand all solicitation requirements and determine if they can comply. Suppliers are also expected to have knowledge of the industry and leverage best practices to provide outstanding service. Quality goods and services are a must, and suppliers should have quality assurance programs in place. Accountability for actions and success is important, with suppliers needing to exhibit professionalism, accept responsibility for their actions, and correct problems. Collaboration with KCDC is encouraged, with suppliers suggesting cost and process efficiencies. High ethical standards are required, and suppliers must adhere to KCDC's Principles and Standards of Ethical Supplier Conduct. Communication is crucial, with suppliers expected to identify potential problems, respond promptly to requests, and communicate market changes or corporate shifts. Finally, great suppliers demonstrate continuous improvement in their products and services.
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