DOCUMENT

RFP - Electronic Bill Presentment & Payment Services 2014

  • YEAR CREATED: 2014
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document is a Request for Proposal (RFP) for Electronic Bill Presentment and Payment (EBPP) services for the County of Du Page, Illinois. The current customer base pays their utility bills through various channels including cash, check, and online. The System currently uses a third-party vendor for printing and mailing utility bills. The RFP outlines the scope of services required for the implementation, maintenance, and support of the EBPP system. The expected completion and go-live date for the implementation services is December 31, 2014. The document also lists the specific requirements for the EBPP solution and asks vendors to indicate how their solution can meet these requirements. The vendor is expected to provide a timeline for the project schedule and deliverables, as well as meet certain qualifications for the proposal. The document also includes information about the EBPP service level offerings and penalty offerings for failing to meet the specified service level requirements. Additionally, the vendor is required to create a payment instruction file every banking day and send it to the predefined financial institution.
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