DOCUMENT

POL - Customer Satisfaction Survey 2009

  • YEAR CREATED: 2009
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a customer satisfaction survey conducted by the Cobb County School District Procurement Services Department in 2009. The purpose of the survey is to measure the performance of the department as perceived by the schools and departments within the district. The survey consists of several statements related to the department's handling of inquiries and requests, settling vendor disputes, providing professional customer service, communicating purchasing rules and regulations, processing purchase orders, and the usefulness of the department's webpage. Respondents are asked to indicate their level of agreement or disagreement with each statement and provide comments if necessary. The survey also includes questions about the understanding of competition thresholds and the difference between Sole Source and Academic Prerogative as per CCSD regulations. The survey concludes with a statement asking respondents to evaluate whether the Procurement Services Department meets their needs in a courteous, ethical, and efficient manner. The survey is to be completed and returned via email or fax by May 19, 2009.
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