DOCUMENT

POL - AZ Dept of Transportation - Customer Service Programs/Assessments

  • ENTITY TYPE: Authority: Transportation
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a customer survey form from the Arizona Department of Transportation (ADOT) Procurement Group. The purpose of the survey is to gather feedback from customers regarding the services provided by the Procurement staff. The survey period is not specified in the document. The form consists of several questions that the customers need to answer by rating their experience on a scale of 1 to 5. The questions include the response time of Procurement staff to inquiries, the professionalism of the staff, and overall satisfaction with the services received. There is also a question asking if the Price Agreement (contract) information was readily available. Customers are encouraged to provide additional comments if they have any. The form also includes optional fields for customers to provide their name, location, and phone number if they would like to be contacted regarding their comments. The document concludes with a thank you message for the customer's response.
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