DOCUMENT

POL - Award - OA4 Sample of Customer Service & Assessment 2005

  • YEAR CREATED: 2005
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a quality survey from the Arizona State Procurement Office (AzSPO) to assess the satisfaction level of customers with their contracts. The survey asks customers to rate the quality of the contract based on factors such as competitive pricing, meeting customer needs, responsible contractors, favorable delivery terms, and timely availability. Customers are also asked if they use the contract, what items they procure, and if they participated in a focus group. The survey includes contact information for the State Procurement Office to submit the completed survey.
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