DOCUMENT

POL - Performance Measure - Purchasing Matrix

  • TYPE OF DOCUMENT: POL - Policies/Procedures
This document provides information on various performance measures for the Purchasing Department and the Printing Center. For the Purchasing Department, there are five performance measures outlined. Performance Measure 1 aims to award at least 80% of purchase orders and contracts exceeding $50,000 using competitive sealed bidding procedures within 45 days of receiving the requisition. Performance Measure 2 focuses on awarding at least 80% of purchase orders and contracts in full compliance with applicable laws, regulations, and policies. Performance Measure 3 aims to award at least 80% of purchase orders and contracts exceeding $30,000 using competitive negotiation procedures within 120 days of receiving the requisition. Performance Measure 4 focuses on awarding at least 80% of purchase orders and contracts less than $30,000 using unsealed competitive bidding procedures within 30 days of receiving the requisition. Performance Measure 5 aims to maintain 80% customer satisfaction based on an annual survey for purchasing services. For the Printing Center, there are two performance measures outlined. Performance Measure 1 aims to maintain a 90% error-free rate for all printing jobs. Performance Measure 2 focuses on maintaining 80% customer satisfaction based on an annual survey for printing products. Each performance measure includes an objective, output, efficiency, quality, and outcome. The efficiency calculates the average number of days or errors accumulated, while the quality determines the average number of days or errors for contracts or printing jobs. The outcome reports the percentile compliance or satisfaction with the standard set in the objective.
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