DOCUMENT

POL - CERT-OA4PerfmanceEvaluatio 2005

  • YEAR CREATED: 2005
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a questionnaire provided by the Purchasing Division of Arapahoe County's Accreditation OA4 Award - Customer Service Programs and Assessments. The purpose of the questionnaire is to gather feedback from customers regarding their experiences with the Purchasing Division. The questionnaire includes a series of questions asking customers to rate their satisfaction levels in various categories such as communication, handling of purchase requisitions, obtaining helpful product information, responding to questions, obtaining supplier support, negotiating, representing customers in disputes, overall skill level, service operation, keeping current on projects, quality of items obtained, follow-up on problems, and overall performance in ordering materials. Customers are also asked to agree or disagree with statements regarding timely filling of requisitions, meeting deadlines, obtaining requested items, and prompt notification of delays. The questionnaire concludes with a section for additional comments and instructions for returning the questionnaire to the Purchasing Division.
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